- Contact Us
Coventry Health Care, Inc.
6720 - B Rockledge Drive, Suite 700
Bethesda, MD 20817
CoventryOne Individual Members
Questions about your benefits or claims? As a member, the best way to reach us is to call Customer Service at the number on your member ID card.
If you have a CoventryOne Direct plan (enrolled in a Coventry plan without going through the Marketplace). Call:
CoventryOne Direct Customer Service
Toll free: 866-364-5663
TDD: 711 (for the hearing impaired)
If you have a CoventryOne Marketplace plan (enrolled in a Coventry plan through the Marketplace, using either the Coventry site or the healthcare.gov site) or if you are unsure of which type of plan you have, Call:
CoventryOne Marketplace Customer Service
Toll free: 855-HIX-CVTY (855-449-2889)
TDD: 711 (for the hearing impaired)
Whether you're a member, an employer, a broker or a provider, or even if you're looking for coverage, the best way to find information specifc to you is to use the "you're covered" box on the right hand side of the the screen. Simply choose your state to check out the products and services we have available in your area. Then, when you're ready, click through to the appropriate website for more information, including a Contact Us page customized for that piece of our business.
Report Suspected Fraud, Waste and Abuse
Coventry Health Care, Inc., together with all of its subsidiaries, is dedicated to conducting its business in accordance with the highest standards of ethical conduct and in compliance with all federal, state and local laws governing its business. Coventry has adopted a Code of Business Conduct and Ethics to reflect these standards of conduct. A copy of the Code is posted on Coventry’s website. Accordingly, Coventry is committed to the detection, correction and prevention of Fraud, Waste and Abuse (FWA) in each of the benefit programs that make up Coventry Health Care. The Special Investigation Unit (SIU), in cooperation with each of the health plans and other departments at Coventry, has designed FWA policies and procedures to assist in the fulfillment of these objectives. The SIU leads the enforcement of these policies and procedures through investigations, training, and awareness efforts.
The SIU has a dedicated hotline for reporting Fraud, Waste and Abuse. The Hotline may be accessed by dialing 1 (866) 806-7020. You will be prompted to leave a message when you call. You may also report suspected FWA by sending an e-mail to CoventrySIU@cvty.com or a Fax to (724) 778-6827.
Employers - Online Account Management (sm)
OAM is for employers and brokers only. The following phone numbers only support OAM questions and support.
If you have any questions about or issues using the Online Account Management(sm) site for employers and brokers, please contact the following based upon your location:
If you belong to one of the following health plans, please contact the CARETeam at (866) 667-3062 from
8:00AM – 6:00PM Eastern Time, Monday through Friday.
- Coventry Health Care of West Virginia
- Coventry Health Care of Delaware (DE & MD)
- Coventry Health Care of Florida
- Coventry Health Care of Georgia
- Coventry Health Care of Missouri
- HealthAmerica (PA & OH)
- Coventry Health Care of Virginia
- Coventry Health and Life - Tennessee
If you belong to one of the following health plans, please contact the CARETeam at (866) 667-3059 from
7:00AM – 6:00PM Central Time, Monday through Friday.
- Altius Health Plans (UT, WY, & ID)
- Coventry Health Care of Illinois
- Coventry Health Care of Iowa
- Coventry Health Care of Kansas
- Coventry Health Care of Louisiana
- Coventry Health Care of Nebraska
- Coventry Health Care of Nevada
- Coventry Health and Life of Oklahoma
- Coventry Health Care of the Carolinas (NC & SC)